Collection: Shipping and Delivery

Please review the following shipping policy to understand how we handle orders, shipping methods, delivery times, and related matters.

Order Processing:

• All orders, including live fish orders, may take up to 3 business days to process. This processing time allows us to verify order details, prepare items for shipment, and arrange for pickup by our shipping partners.
• Orders received between Friday and Saturday will be shipped based on Monday's shipping volume and may ship on Monday.

Shipping Methods and Costs:

• Shipping costs will be automated during checkout based on the weight, dimensions, and destination of the items in your order. Customers are subject to additional charges or refunds as necessary.
• We offer several shipping options, including standard shipping and expedited shipping. For live fish orders, we always recommend Overnight/Next Day Priority to ensure the highest quality of delivery.
• Dry products cannot be shipped with live animals or wet products and are subject to separate shipping charges.

Delivery Times:

• Delivery times vary depending on the shipping method selected and your location. Estimated delivery times will be provided at the time of checkout.
• While we strive to ensure timely delivery, please understand that unexpected delays may occur due to factors beyond our control, such as weather conditions or carrier issues.

Live Fish Guarantee:

• We guarantee that live fish orders will arrive alive. However, you must be available to receive the package on the day of delivery to ensure the well-being of the fish.
• If a fish expires in transit, we will replace it with a fish of equal value to the initial store purchase. Proof from the buyer, such as a photo of the expired fish weight on the packaging, will be required to process a replacement claim.

Liability and Service Alerts:

• We are not responsible for any mishandling of packages during transportation or any late delivery once the package is in transit.
• Arrival times of all packages are estimates, and we do not guarantee that FedEx will meet its commitments.
• Please note that FedEx has suspended its money-back guarantee for all express shipments due to COVID-19. Visit the FedEx website for up-to-date service alerts.

          We strive to provide you with a seamless shipping experience and ensure        that your orders are delivered safely and efficiently. If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team for assistance.